Oct. 3: VCP statements are going paperless for Kentucky Medicaid

Starting Oct. 3, 2025, we’ll no longer mail virtual card payment (VCP) statements to most* network health care professionals (primary and ancillary) and facilities that provide services to UnitedHealthcare Community Plan (Medicaid) members in Kentucky. Instead, you’ll be able to access them electronically 24/7.

If you use an outside vendor, such as a revenue cycle management company, please ensure they’re aware of the digital workflow options.

How to access your VCP statements

1. Document Library in the UnitedHealthcare Provider Portal:

You can access letters and other documents for up to 24 months in this secure repository. 

• From any page on UHCprovider.com > Sign In
• Enter your One Healthcare ID 
  • Users who don’t have a One Healthcare ID: Visit our portal registration page to get started
• In the portal menu, select Documents & Reporting > Document Library. Then, select the Payment Documents folder.
• Notifications: When new documents are available in Document Library, an email notification will be sent to the address on file, which is typically the Primary Access Administrator. However, now they can also give others the ability to edit email notification preferences in the Document Delivery Settings section of the portal.
• Need to notify multiple staff members? Document Library notifications are limited to 1 email address per letter type. If multiple staff members require notification, the Primary Access Administrator can consider using a group email address.
• There’s no need to wait for a notification. Although we let you know when a new letter is available, we recommend you make it a part of your regular process to check Document Library for new letters and actions needed.
• You can also check out the Profile & Settings Overview for information on updating your email notification preferences

Questions? We’re here to help

Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.

For help accessing the portal, technical issues and changing notification preferences, please call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.