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Policies and Protocols for Healthcare Providers

This library includes UnitedHealthcare policies and protocols. The policies and protocols presented here may not apply to all UnitedHealthcare plans.



Policy and Protocol news

Massachusetts providers: Avoid denials for incorrect taxonomy

Claims submitted with a missing or incorrect taxonomy code and/or ZIP code will be rejected or denied.

New Mexico Medicaid: Retroactive GRT reimbursements

Starting in October, providers whose claims were underpaid will begin to receive retroactive GRT reimbursements.

NM providers: Avoid denials for incorrect taxonomy

Claims submitted with a missing or incorrect taxonomy code and/or ZIP code will be rejected or denied.

How to identify Optum Care delegated claims online

Get alerts for delegated claims managed by Optum Care. View claim information by selecting the Optum Care payer ID.

MTM Health managing non-emergency transportation

Starting March 1, 2026, MTM Health will arrange non-emergency medical transportation.

September monthly overview

Review the latest UnitedHealthcare prior authorization, medical policy, pharmacy, reimbursement, laboratory and policy and protocol updates for September 2026.

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