Emergency Notifications and Support

To notify UnitedHealthcare of a new temporary service address:

• Facilities: When you submit your change request, specify that the request is related to wildfires or severe weather. Please either follow the normal process for submitting demographic changes or send the change to your local network management team. Continue to submit claims using your primary service address, billing address, tax ID number (TIN) and National Provider Identifier (NPI) number. Use the place of service that would have been used had the service been provided at your primary location.
• Non-Delegated health care professionals: Contact us via chat within the UnitedHealthcare Provider portal and indicate that the change is related to wildfire or severe weather. Continue to submit claims using your primary service address TIN, billing address and NPI number. Use the place of service that would have been furnished had the service been provided at your primary location. If there is a different TIN and/or billing address for your temporary service address, follow the normal process for submitting demographic changes.
• Delegated medical groups: Follow the normal process for submitting roster changes and indicate that the change is related to wildfire or severe weather.

To notify UnitedHealthcare of a new health care professional joining your medical group during the state of emergency period: 

• Please either follow your normal process to submit a request to add a new health care professional to your TIN or contact your network management team. 
• Indicate that the change is related to wildfire or severe weather.

To notify UnitedHealthcare of a temporary practice or facility closure:

• Non-Delegated health care professionals: Contact us via chat within the UnitedHealthcare Provider portal to submit a change request and specify that the change is related to wildfire or severe weather. Please include the effective date of the closure.
• All other health care professionals and facilities: Follow your normal process for notifying UnitedHealthcare about demographic changes and indicate that the change is related to wildfire or severe weather. Please include the effective date of the closure.
  

We track these temporary closures to help resolve access to care issues for our members. When you return to normal operations, submit another demographic update request with the reopen date.