Feb. 1: Submit post-service appeals electronically

Affects network commercial and Medicare Advantage health care professionals and facilities

In 2023, we let you know our plans to change how we receive provider appeals, which supports our ongoing goal to reduce paper and ensure we have the most effective and streamlined processes. 

As part of that effort, beginning Feb. 1, 2026, you’ll be required to submit all post-service appeals electronically. This change affects most* network health care professionals (primary and ancillary) and facilities that provide services to commercial and UnitedHealthcare® Medicare Advantage plan members. 

Please share the following changes and digital workflow options with your team, including outside vendors, such as revenue cycle management companies.

How to submit post-service appeals

Use one of the following options:

1. UnitedHealthcare Provider Portal:

• From any page on UHCprovider.com > Sign in to the portal with your One Healthcare ID
  • If you don’t have a One Healthcare ID, register now
• In the menu, click Claims & Payments > Look up a Claim to search by the claim number and click Act on Claim

2. Application Programming Interface (API): API is a fully electronic digital solution that allows you to automate administrative transactions. This is a great alternative for organizations with medium-to-high claim volume that have the technical resources to program API or the ability to outsource implementation.

Get started with API.

For help accessing the portal, technical issues and changing notification preferences, please call UnitedHealthcare Web Support at 866-842-3278, option 1, 7 a.m.–9 p.m. CT, Monday–Friday.