Effective Jan. 1, 2026, MTM Health will be the non-emergency medical transportation (NEMT) broker for UnitedHealthcare Community Plan of Hawaii.
How to make a reservation
The MTM Health member reservation line is available 24/7, 365 days a year for urgent, same- or next-day trips. Members can make a reservation one of the following ways:
Reservation requirements
- Two business days’ notice is required for routine appointments
- Critical care/urgent trips and discharges can be made same day
- Advance 30-day booking and reoccurring trips available
- Discharges can be requested as soon as discharge time is known; transportation provider should pick up a discharged member within 180 minutes
- Transportation providers should pick up a will-call return ride within 60 minutes
Need to cancel or make schedule changes to a trip? Please notify MTM Health as soon as possible.
If you have questions, please email MTM Health at co-hi@mtm-inc.net and one of their community outreach advocates can help.
Additional information
- Trip confirmations/reminders will be received the day prior to the appointment
- Door-to-door service can be requested at trip intake if needed
- Need to file a complaint? Call 888-980-8728.
Questions? We're here to help.
Connect with us through chat 24/7 in the UnitedHealthcare Provider Portal.