CAHPS/HOS and patient experience
You and your team play a vital role in the experiences and overall health of your patients who are UnitedHealthcare® Medicare Advantage members. By collaborating, we can help ensure that your patients’ experiences surpass their expectations across the continuum of care.
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and Health Outcomes Survey (HOS) are 2 federally mandated surveys that gather your patients' feedback every year to better understand their healthcare experiences.
Together, we can use these insights to identify areas of improvement and drive better health outcomes. Please use these various resources to guide you and your team.
2025 Patient Experience Guidebook
2026 version coming soon
Explore the new guidebook for all the information you and your team need to care for your patients, including best practices and a visit checklist. Also, learn more about the UnitedHealthcare patient experience survey and the CMS surveys CAHPS and HOS.
2025 self-paced training
2026 version coming soon
This course supports exceptional patient experiences with best practices, survey insights and CAHPS/HOS. It also adds practice change strategies to help you use your scorecard to target improvements.
The Patient Experience training now offers PXE credits. Earn 1 PXE credit by completing the self‑paced Patient Experience interactive guide.
Become a United Hero
Questions? We’re here to help.
If you have questions about CAHPS/HOS or want support with patient experience, please contact your UnitedHealthcare representative.