HouseCalls
Optum® HouseCalls is a yearly in-home visit available to eligible members of Medicare Advantage plans and other benefit plan members, at no cost to the member.
HouseCalls in-home visits help supplement the care you provide to your patients who are UnitedHealthcare members. A post-visit report will be sent to you automatically after the in-home visit.
You may find some helpful insights in the report about your patient's home environment, social determinants of health, and potential barriers to care. You don't need to take any action once you receive the post-visit report.
For more information, review the HouseCalls FAQs or call us at call us at 888-591-1511.
Supporting the continuity of care
During each visit, HouseCalls Advanced Practice Clinicians (APCs) focus on reinforcing the patient’s relationship with you. By working together, we can help improve health outcomes for your patients. We work with you through the following steps:
Introductory outreach to you
Optum will send you a letter and HouseCalls brochure with more information about the service.
In-home health and wellness visit
A HouseCalls APC visits your patient in their home to provide a comprehensive physical examination, review their medical history and current conditions, and identify additional care opportunities.
Your patient receives “Ask Your PCP” form
This form is completed during the in-home visit and includes suggested topics for the patient to discuss with you at their next office visit.
Post-visit report
HouseCalls will send you a post-visit report with patient diagnoses, medications, recommendations, point-of-care lab results, and vital signs.
Lab notifications
Results for labs that were completed after the visit will be sent to you separately.
How it works
A HouseCalls licensed advanced practice clinician (APC) visits your patient in their home for up to 60 minutes. Throughout the visit, the APC:
- Reviews your patient’s health history
- Completes a medication reconciliation
- Conducts a physical examination, including health screenings/tests as appropriate
- Identifies health risks and care opportunities
- Provides tailored education and referrals
The HouseCalls difference
By visiting patients in their home, HouseCalls helps to supplement, not replace, the care you provide. Visit features include:
- Innovative member engagement: Up to 60 minutes spent with the patient, including in-depth education of complex health conditions and identification of social determinants of health
- Comprehensive APC network: 4,000+ licensed APCs, more than half of whom have four or more years of experience. HouseCalls serves members in all 50 states.
- Collaboration in quality improvement: HouseCalls can help improve performance on key Star measures
Benefits for care providers
HouseCalls in-home visits can help provide a broader picture of your patient’s health and identify care opportunities that may not be apparent during an office visit. Benefits for care providers include:
- In-home health touchpoints that help reinforce your patient’s relationship with you
- Identification of topics to discuss during the patient’s next office visit with you, resulting in increased office visits, screenings, tests and labs performed in the home or through referral
- A review of the patient’s medication, which may result in increased medication adherence
- Comprehensive diagnosis documentation and coding, which can lead to increased closure of care opportunities and more accurate documentation of a member’s health status
Proven outcomes
HouseCalls in-home assessments have resulted in1:
79% Star gaps closure rate2
89% repeat visit acceptance rate
99% member satisfaction rate
Learn more
- Overview of service and key HEDIS measures addressed during the in-home assessment
- Answers to frequently asked questions about HouseCalls
- A workflow management tool that enables providers to manage patient care opportunities and suspect medical conditions across multiple health plans
¹ 2025 HouseCalls program data
² Within applicable measures