Complete special needs plan MOC training by Dec. 31

The Centers for Medicare & Medicaid Services (CMS) requires all special needs plans (SNPs) to provide initial and annual Model of Care (MOC) training to network providers that are contracted to see SNP members and out-of-network providers who routinely see SNP members.

As a company that offers SNPs, we’re required by CMS to help you meet this requirement by providing this training to you. We offer our SNP MOC training as a 10-minute, self-paced course. Completion of training is encouraged prior to engaging with SNP members. The deadline for training completion is Dec. 31.

Important points

• There is no universal MOC training because care management processes vary across insurers. This means you may be asked to complete multiple trainings as required by other Medicare insurers.
• Completion of training is encouraged prior to engaging with SNP members
• The deadline for training completion is Dec. 31
• We require compliance with provider education and training according to CMS requirements
• You don’t have to take the training if you only see UnitedHealthcare commercial members
• CMS may request an attestation of the initial and annual training

Helpful resources

• View more information about the types of SNPs in the UnitedHealthcare Administrative Guide, Chapter 5
•  Learn more about the CMS MOC training requirement by reading the SNP Model of Care Training FAQs

We’re here to help

If you have questions about the training, please contact the UnitedHealthcare SNP MOC training team:

• Email: snp_moc_providertraining@uhc.com
• Phone: 877-842-3210

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