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Training and Education

Please see below for a list of our current training materials for care providers.

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  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

Topics

  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
  • State-Specific Information: Each state has its own page for state-specific information and resources.

UnitedHealthcare encourages all MCP-contracted providers to complete and submit the web-based pregnancy and risk assessment form (PRAF 2.0) to assist pregnant women in maintaining Medicaid eligibility and connecting to needed services and supports (e.g., home visiting)”. The web-based PRAF 2.0 automatically notifies the county, MCP and home health provider of the pregnancy once it is submitted. The PRAF 2.0 also allows for an Ohio Board of Pharmacy approved progesterone prescription to be printed and faxed to the appropriate pharmacy. Providers are encouraged to use the following resources for the improvement of pregnancy outcomes.

Ohio Perinatal Quality Collaborative’s information:
https://www.opqc.net/tools-resources-patients

Ohio Department of Medicaid notification of pregnancy and risk assessment form (PRAF 2.0): https://medicaid.ohio.gov/wps/portal/gov/medicaid/resources-for-providers/special-programs-and-initiatives/praf/praf